Terms & Conditions

Operator of PeptideSupplyCo

PeptideSupplyCo ( ABN:  88 695 662 214 ) operates this website and associated services (“Site,” “Services”). References in this document to “PeptideSupplyCo,” “we,” “us,” or “our” refer to PeptideSupplyCo in its capacity as the operator of the Site, unless expressly stated otherwise.

By visiting our Site or purchasing from PeptideSupplyCo, you agree to these Terms & Conditions (“Terms”), including any policies referenced herein. If you do not agree, you must not use our Site or purchase our products.

OVERVIEW

This Site provides information, tools, and Services to support researchers, laboratories, and institutions purchasing high-purity peptides and research compounds. Use of this Site and all associated Services is conditioned upon your acceptance of these Terms.

Any new features or tools added to the Site are also subject to these Terms. The most current version of these Terms will always be available on this page.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and Services.

SECTION 1 – ONLINE STORE TERMS

By using our Site, you represent that you are at least 18 years old and legally capable of entering into a binding contract under Australian law.

You may not use our products or Services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. You must not transmit viruses, malware, or other destructive code. Breach of these Terms may result in immediate termination of access to the Site.

SECTION 2 – RESEARCH USE ONLY

All products sold by PeptideSupplyCo are strictly for laboratory, scientific, or educational research purposes only. By purchasing from us, you confirm that:

• You are a qualified researcher, laboratory, institution, or professional entity purchasing for legitimate research purposes;
• You understand that products are not approved by the TGA or any regulatory authority for human or veterinary use;
• You accept full responsibility for the lawful handling, storage, use, and disposal of all products purchased.

SECTION 3 – ELIGIBILITY

To access or purchase from this Site, you must:

• Be at least 18 years of age;
• Be legally capable of entering into a binding contract under Australian law;
• Agree to use products solely for research purposes and comply with all applicable laws.

SECTION 4 – PRODUCTS AND INFORMATION

• We make reasonable efforts to ensure product descriptions, specifications, and pricing are accurate.
• Product images are illustrative only; actual products may vary.
• Products are supplied as-is. Certificates of Analysis (COAs) are provided where available.
• We may limit quantities, refuse service, or discontinue products at our discretion.

SECTION 5 – ORDERS AND PAYMENT

• Orders are subject to acceptance and availability.
• We may cancel or refuse orders for unavailable products, errors, or suspected non-research use.
• Payments are processed securely via approved third-party gateways.
• Prices are in AUD and include GST where applicable.

SECTION 6 – SHIPPING AND DELIVERY

• PeptideSupplyCo currently ships within Australia only.
• Delivery timeframes are estimates and may vary due to courier performance, location, or circumstances beyond our control.
• Customers are responsible for providing accurate shipping details; incorrect addresses may prevent replacement or refund.

For full details, see our Shipping Policy.

SECTION 7 – RETURNS AND REFUNDS

Due to the nature of research compounds:

• Opened or used products are non-returnable and non-refundable.
• Sales are final once dispatched.

Refunds or replacements are only considered for:

• Incorrect products supplied;
• Damaged or defective items (verified with photographic evidence);
• Orders cancelled before dispatch.

All issues must be reported within 48 hours of delivery. See our Support & Returns Policy for full details.

SECTION 8 – ACCURACY AND TIMELINESS OF INFORMATION

We are not responsible for errors or omissions on the Site, including product descriptions, pricing, promotions, or shipping information.

It is your responsibility to review all details before placing an order.

SECTION 9 – PROHIBITED USES

You may not:

• Use the Site or products for illegal purposes;
• Infringe on intellectual property;
• Upload viruses or malicious code;
• Mislead, harass, or defame others;
• Collect or misuse personal information;
• Interfere with security features of the Site.

Violation may result in termination of Services.

SECTION 10 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

• All products and Services are provided “as-is” and “as-available” without warranties.
• We do not guarantee results or uninterrupted service.
• PeptideSupplyCo is not liable for direct, indirect, incidental, or consequential damages, including lost profits or data.
• Total liability is limited to the purchase price of the relevant product(s).

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless PeptideSupplyCo, its affiliates, officers, and employees from claims or damages arising from your breach of these Terms or misuse of products.

SECTION 12 – INTELLECTUAL PROPERTY

All content on this Site, including text, images, logos, and product descriptions, is the intellectual property of PeptideSupplyCo or its licensors.

You may not reproduce, distribute, or use any content without written permission.

SECTION 13 – PRIVACY

Your personal information is handled according to our Privacy Policy. We do not store full credit card details and will not sell or share your information except to process orders or comply with legal obligations.

SECTION 14 – GOVERNING LAW

These Terms are governed by the laws of Australia.

SECTION 15 – CHANGES TO TERMS

We may update these Terms at any time by posting changes on this page. Continued use of the Site constitutes acceptance of updated Terms.

SECTION 16 – CONTACT INFORMATION

For questions about these Terms, contact:

 info@peptidesupplyco.com.au